We respect your right to erasure. This page explains how to request deletion of your data from Orpheas AI — including any data received through Meta platforms (Facebook/Instagram, such as Lead Ads).
1. How to request deletion
- Email us at apapatasios@earmedical.gr with the subject "Data deletion", from your account email (or stating the business and your phone number if you are an end customer).
- If you are a subscribing professional, you can also request it inside the Orpheas admin (Orpheas assistant → "Request a change from Orpheas").
2. What gets deleted
- Account and business details (name, email, phone, settings).
- Data received from Meta Lead Ads (names, phones, emails, form answers) and page connections (tokens).
- Conversations, appointments and other data held on behalf of the business.
Data we are legally required to retain (such as tax records) is excluded and kept only for the statutory period.
3. Response time
We confirm the request and complete deletion within 30 days. You will receive a confirmation once completed.
4. Data received from Meta
If you granted access via Facebook (such as connecting a Page for Lead Ads), you can additionally remove OrpheasAI from your Facebook settings (Settings → Business integrations / Apps and websites). Removal stops all future access; to delete data already received, submit the request in section 1.
More about how we process data: Privacy Policy.